Articles & Information
Miscellaneous Customer Service Information
July 30, 2020COVID-19 Payment Plan
At this time, the District is not charging late fees nor shut off fees as a result of the Governor’s Proclamation #20-23, but this will be subject to change in the future.
We understand that customers may fall behind on bills, due to complications arising from the COVID-19 Pandemic. If you are, or have been, affected by the pandemic, we are available to work with you to set-up payment arrangements to prevent unpaid balances from getting out of control.
If you are interested in setting up a Payment Plan to pay off your past due charges, please see COVID-19 Customer Payment Plan which details the criteria and terms of the COVID-19 Pandemic Customer Payment Plan.
Here is an example of the Payment Plan: 6-month payment plan examples
Eligible customers may apply by emailing: firstname.lastname@example.org or by calling one of our water customer service representatives at (253) 631-3770 during business hours. If at any time you have questions, please contact the District.